British Gas fined £2.5M for failing small businesses

Failing to deal with complaints – particularly from small business – has cost energy giant British Gas £2.5million.

Ofgem today (July 27) fined British Gas over its handling of complaints following an investigation started in June last year.

The regulator said the fine would serve as a ‘warning’ to the rest of the energy industry to treat all customers fairly.

In its ruling Ofgem found British Gas had failed to re-open complaints when the customer had said the issue was not resolved.

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