Customer Satisfaction Survey

Company Name *

Stationery Buyer *

Email Address *

Date *

1. How likely is it that you would recommend us to a friend or colleague? (1- Low 9 - High)
 1 2 3 4 5 6 7 8 9 N/A

2. How helpful is our Customer Services team? (1- Low 9 - High)
 1 2 3 4 5 6 7 8 9 N/A

3. How good is the telephone manner of our Customer Services team? (1- Low 9 - High)
 1 2 3 4 5 6 7 8 9 N/A

4. How would you rate our stock availability? (1- Low 9 - High)
 1 2 3 4 5 6 7 8 9 N/A

5. If used, how would you rate our returns service? (1- Low 9 - High)
 1 2 3 4 5 6 7 8 9 N/A

6. How helpful are our drivers? (1- Low 9 - High)
 1 2 3 4 5 6 7 8 9 N/A

7. If a product was out of stock, did we contact you before the order was delivered?
 Yes No N/A

8. How helpful are our finance team? (1- Low 9 - High)
 1 2 3 4 5 6 7 8 9 N/A

9. Which is your preferred catalogue when ordering your business supplies?
 No.1 Essentials Catalogue No.2 Business Supplies Catalogue

10. Did you know we could also help with the following?

  Waste Management & Recycling  Yes No N/A
  Computer Supplies  Yes No N/A
  Design Supplies  Yes No N/A
  Office Furniture  Yes No N/A
  Catering & Cleaning  Yes No N/A
  MPS - Managed Print Services  Yes No N/A
  Environmental Consultancy  Yes No N/A
  Bespoke Print & Corporate Gifts  Yes No N/A

 

11. Can you tell us what we could do better?

 

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